Every doctor has good questions
Reinvent your practice and learn how to take it to the next level.
Treatment
Pricing
Warranty
Support
Treatment
I’m a general practitioner and don’t typically go beyond simple orthodontics in my day-to-day work. Is Invisalign treatment right for my practice?
Beyond the fact that incorporating simple tooth movement as part of restorative treatment can make the entire process more efficient and predictable, Invisalign treatment continues to grow in demand.
Sometimes I need to make updates to my treatment prescriptions. Can the Invisalign system accommodate treatment updates?
Our proprietary ClinCheck software was designed to help you map out your patients’ smiles down to the tiniest shift with no guesswork and no waiting. However, if needed, you may adjust a treatment plan and submit ClinCheck modifications to better achieve your treatment goals.
Warranty
What should I do if I believe an Invisalign aligner or retainer, or a Vivera retainer is defective and should be replaced under warranty?
As described in the Pricing Terms and Conditions, Invisalign aligners and retainers and Vivera retainers, including replacements, are warranted to conform to their description, to be free from defects in material and workmanship, and to be of satisfactory quality within the industry. Information is included about the types of circumstances that may allow for free warranty replacements and the time periods for making warranty claims.
If you believe the product should be replaced under warranty, these replacementscan be ordered online from the patient’s file:
Aligners: Under the Patient’s file, go to Supplemental order options > Warranty > Aligner has a quality issue.
Retainers: Under the Patient’s file, go to Supplemental order options > ViveraorInvisalign Retainers > Warranty Defect.
Alternatively, you may contact Customer Care at 888-822-5446 or customersupport@aligntech.com
In the interim, the doctor may choose to ask the patient to wear the previous set of aligners to maintain teeth position.
Support
Where can I find product support, training, and how-to guides?
Once you become a provider, you’ll have access to all of the resources we’ve outlined on the Resource page.
What digital solutions can help transform my practice?
From the Invisalign Practice App to Invisalign Virtual Appointment, our digital solutions can help you not only better connect with your patients and prospects, but also deliver the clinical results you want.
Where can I find additional iPro or iTero support?
If you need additional iPro Support contact our support team: 1-888-822-5446
If you need additional iTero support please call: 1-800-577-8767
